Contact Us

You have reached the contact page for Non Gamstop Casinos. Use it to send our editorial team a correction, a question about something you have read on boutiquehotelsummit.com, or a report about a casino listing that no longer matches reality. Messages reach a researcher, not a sales desk, and there is no account for us to look up — we publish research about casinos not on GamStop, we do not operate any of them.

What to send us, and what we can actually act on

Being clear about this saves everyone time. The table below sets out the requests we receive most often and what happens to each.

How to write a report we can use

1. Name the page on boutiquehotelsummit.com and the casino involved.
2. Quote the exact line you think is wrong.
3. Tell us what you saw instead, and where — a terms page, a cashier screen, an email from support.
4. Include the date you saw it. Casino terms change without notice, and a dated observation is far more useful than an undated one.
5. Remove your account number, full card details and any document images before sending. We never need them.

We read everything. We reply to factual corrections and to questions we can answer without giving individual financial or legal advice. We do not reply to bulk promotional mail.

Where commission fits in

Some links on this site are commercial. If you open an account with an operator after clicking through, Non Gamstop Casinos may receive a commission from that operator. It costs you nothing extra, and it does not buy a position in our lists or a higher editorial rating. Any brand that asks us to soften a limitation is told no, and we say so here rather than burying it. Our full approach is set out on the about the editorial team page.

How the list on this site is put together

People often write in asking why one casino sits above another. Our ratings are editorial scores assigned by our researchers — they are not customer-review averages and they are not the result of us depositing or playing. We work from published terms, licence statements, cashier pages and operator support responses, checked and dated. Where something cannot be verified, we say it is unverified rather than guessing.

The criteria that move a score are: clarity and fairness of bonus terms, the realism of wagering requirements, GBP support and payment availability for British customers, stated withdrawal limits and processing times, verification demands, game range, and how reachable support is. Rankings as they stand at our last review date are below.

Every one of these offers is a deposit-matched promotion unless the operator states otherwise. None of them is free money: you must fund the account, and the bonus is released subject to wagering requirements, maximum bonus bet caps, expiry dates and cashout limits published by the operator. Read those terms on the casino's own site before depositing — they are the part most complaints turn out to hinge on.

Three of the listed sites, and what queries we get about them

Betmica — the biggest headline number, and the longest terms to read

Betmica tops our list because its offer structure and payment information are set out more legibly than most of the field, and because it markets in pounds. The advertised 570% match up to £5,700 with 270 free spins is the largest percentage-and-cash combination among the sites we cover, which is exactly why it generates the most contact-form traffic: readers want to know what the real figure is. The answer is that the maximum only applies at the maximum qualifying deposit, the spins usually drip over several days on named slots, and the whole package carries wagering before any withdrawal. Limitation: a bonus this size takes a substantial turnover to clear, and a top editorial rating is a judgement on transparency and breadth, not a prediction that you will win or a promise that withdrawals will be quick.

Kikibet — sterling-friendly, but check the spin conditions

Kikibet earns its place for quoting its 350% up to £5,555 package in pounds with 300 free spins attached, which spares UK readers the currency conversion guesswork that follows euro-denominated offers. Queries we receive about it are mostly about spin value and eligible games. Limitation: free-spin winnings at sites of this type are commonly capped and carry their own wagering, so the 300 spins should be read as an entertainment allowance rather than a cash figure, and we have no independently verified payout timings for it.

Betninja — a smaller, plainer welcome offer

Betninja is included precisely because it does not chase the biggest percentage. A flat £1,000 bonus with 100 free spins for new players is easier to model: you can work out your qualifying deposit and your turnover obligation without untangling a multi-stage package. That suits readers who find the 600%-plus offers impossible to assess. Limitation: the ceiling is lower than most of the list, and a simpler headline does not automatically mean lighter wagering — check the multiplier and the maximum bet per spin while a bonus is active, because breaching the bet cap is a common reason a withdrawal gets voided.

Full write-ups on the rest, including Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, sit on our non GamStop casinos comparison.

Money questions we answer by email most often

These come up so regularly that it is worth setting out the general position here.

• Minimum deposits. Most offshore casinos set a qualifying deposit for a welcome bonus that is higher than their ordinary minimum. Depositing the site minimum can leave you with no bonus at all.
• Debit cards. UK debit cards are widely accepted offshore, though issuers can decline gambling transactions at their discretion. Credit cards are banned for gambling at Gambling Commission licensees and many offshore sites decline them too.
• Bank transfers. Usually available for larger withdrawals, generally the slowest route, and sometimes subject to a minimum.
• E-wallets and PayPal. E-wallet availability varies site by site. PayPal is rare outside the Gambling Commission-licensed market — never assume it is there because a logo appears on a landing page. Check the live cashier after registering.
• Cryptocurrency. Common at these operators and often the quickest payout route. It carries exchange-rate risk and no chargeback protection, and CoinPoker's offer being quoted in dollars is a reminder that crypto-leaning sites often price in other currencies.
• Fees and conversion. If the account is held in euros or dollars, every deposit and withdrawal may take a conversion spread on top of any card or wallet fee. A GBP account avoids this; verify the currency choice at signup, because it usually cannot be changed later.
• Withdrawal times and limits. Advertised speeds are operator claims, not results we have measured. Daily, weekly and monthly caps are normal offshore, and a large jackpot may be paid in instalments under those caps.
• KYC and source of funds. Expect identity and address verification before a first withdrawal, and source-of-funds checks on larger sums. Upload documents early; the most common cause of a "delayed" payout is incomplete verification.

What these operators offer beyond the welcome bonus

If you are contacting us to ask what is actually available to play, the categories are broadly consistent across the sites we list, even though individual libraries differ.

• Slots — the bulk of every catalogue, from low-volatility spinners to high-variance titles. Check the published RTP and volatility rating rather than the theme.
• Progressive jackpots — pooled prizes that grow until won; often excluded from bonus play and from wagering contribution.
• Table games — blackjack, roulette and baccarat in software form, typically contributing 10% or less towards wagering, sometimes nothing.
• Live dealer rooms — streamed blackjack, roulette and baccarat with human croupiers; usually barred from bonus play entirely.
• Mobile play — browser-based on most of these sites, so check performance on your own handset before funding an account.

Software providers are named in each casino's game lobby; where an operator does not disclose them, we treat that as a mark against transparency.

The sportsbook side

Several operators in this field run a sportsbook alongside the casino, and readers contact us confused about how the two interact. The usual arrangement is a shared wallet with entirely separate promotions: a casino bonus will not release against football accumulators, and sports free bets carry their own conditions. Expect pre-match and in-play markets, esports, bet builders, accumulators and cash-out where offered. Sports free bets almost always impose minimum qualifying odds — commonly around 1.50 in decimal terms — and stake is normally not returned with winnings. CoinPoker, by contrast, is poker-led rather than sportsbook-led, so the wagering logic there is different again.

Eligibility, regulation and what that means for your complaint

This matters most when you contact us about a dispute. Gambling is for adults aged 18 and over. GAMSTOP is the free self-exclusion scheme for online gambling operators licensed by the Gambling Commission in Great Britain; registering blocks you from those sites for your chosen period of six months, one year or five years, and it cannot be lifted early. Casinos not on GamStop are licensed elsewhere — Curaçao is the most common jurisdiction — and are therefore outside that scheme and outside Gambling Commission rules.

The practical consequences are worth stating plainly. Accepting British customers is not the same as being authorised by the Gambling Commission to serve them, and an overseas licence does not carry the same consumer protections: no Commission complaints route, no British ADR scheme, and no guaranteed deposit protection. If a dispute cannot be settled with the operator's own complaints procedure, escalation goes to whatever body the licensing jurisdiction provides, which may be limited. We can tell you where to look. We cannot represent you, and we will never describe any casino as completely safe or promise that a withdrawal will arrive.

If you are self-excluded and contacting us because you want to gamble anyway, please read our responsible gambling guidance first. GamCare's National Gambling Helpline is free and open 24 hours a day on 0808 8020 133, and blocking software on your devices is a practical backstop alongside deposit and loss limits. Gambling is not a way to make money or to fix a financial problem, and we will not treat it as one.

Before you write

Most questions we receive are already answered in the guides. If yours concerns a specific operator's terms, the operator's own support team is faster and more authoritative than we are. If it concerns something we have published — a figure that looks wrong, a payment method that has vanished, a limitation we failed to flag — send it over. Corrections are dated and logged, and the terms covering your use of this site are set out in our site terms. Our last full fact-check of the listings above was 23 September 2026.