15:30 - 18:30
Tour of local boutique hotels
Hotels to be visited:
The Arch, London
The Montcalm, Marble Arch
No. Ten Manchester Street Hotel
Limited to a maximum of 50 places and confirmed conference attendees only. Should you wish to secure your place(s) please email email@example.com or call +44 (0)20 8340 7989
18:30 - 20:30
Cocktail reception and business card swap
An opportunity to meet your fellow delegates and take part in a fun, fast and furious networking exercise.
08:00 - 08:30
Boutique hoteliers breakfast gathering
An opportunity for boutique and independent hoteliers to get together over breakfast to discuss the challenges affecting their businesses today.
08:00 - 08:30
Registration and breakfast
Exhibition area opens at 08:00
08:30 - 08:40View profile
Piers Brown, publisher of BoutiqueHotelNews.com sets the scene for the day.
08:40 - 09:10View profile
Niki Leondakis, CEO, Commune Hotels and Resorts
09:10 - 09:30View profile
Boutique Hotel Case Study
John Voigtmann, owner and general manager of La Bandita and La Bandita Townhouse hotels in Tuscany, Italy talks about the concept, delivery and operation of his properties.
The Game Changers
How disruptive technologies are changing the rules for online sales and marketing
Moderator: Piers Brown, publisher, BoutiqueHotelNews.com
Heather Leisman, managing director Europe, HotelTonight
Preben Vestdam, managing director, HotelSwaps
Nick Stafford, general manager, Escapes Europe at LivingSocial
GM focus: the right balance
How can general managers provide the optimum mix of personal service and technology for their guests? With the advent of mobile and tablet concierge apps, what are the main challenges for boutique hotel GMs when it comes to offering the best possible service?
Moderator: Charlie Osmond, founder, Triptease
Tim Butterworth, managing director, Cardola UK and Europe
Grant Powell, general manager, The Arch London
James Byrne, manager and owner, Eccleston Square Hotel
Breakout session: Getting to know your guest - before they arrive
How can hotels deliver a "bespoke" experience for their guests by collecting information about them and tailoring the service they receive?
Moderator: Branwell Johnson, acting editor, Marketing Week
Philip Newman-Hall, general manager and director, Le Manoir aux Quat'Saisons
Anne Blackburn, customer experience director, Sidona Group
Mark Chambers, group managing director, Eden Hotel Collection
Joseph Kirtley, general manager, Belgraves - A Thompson Hotel
11:00 - 11:30
A chance to sample Nestle's Viaggi coffee
11:30 - 11:45View profile
Working smarter for a competitive edge
John McDonnell, president, international and COO of Patrón Spirits International, talks about how independent operators in both the hospitality and drinks sectors can use their strengths to effectively compete with global corporate players.
11:45 - 12:15View profile
Results of International Boutique and Lifestyle Hotel Study 2013
A summary of the key findings from the most comprehensive report published on the Boutique and Lifestyle Hotel Sector, commissioned by Boutique Hotel News and Hotel Analyst
Presented by Andrew Sangster, editor, Hotel Analyst
12:15 - 12:25View profile
Sustainable hotel amenities
Victoria Lee, business development manager, EMEA of Concept Amenities, talks about how the company is working to create a truly sustainable amenity programme.
A panel of experts debates one of the sector's key issues
Moderator: Brenda Fields, founder, Fields & Company
Cheryl Hawksworth, sales director UK and Ireland, IDeaS Revenue Solutions
Andrew Ball, head of hospitality, haysmacintyre
Graham Dungey, independent VP revenue management & digital strategy
Kate Ciblik, revenue manager, The Cavendish, London
Breakout session: Social Media Masterclass - How to work with bloggers
You will learn:-
Techniques to target the best bloggers for your sector
Best practice and how to get the most from bloggers
The pros and cons of working with / without an outsourced agency
How to agree expectations and ROI
Moderator: Kevin May, Editor and Co-Founder, Tnooz
Nathalie Salas, writer and blogger, Boutique Hotel News and @perfectboutique
Terry Lee, publisher and blogger, Live Share Travel
Debbie Hindle, managing director, Four bgb
13:00 - 14:00
14:00 - 14:15View profile
What is a boutique hotel? The guest speaks
With the industry split on the definition of a boutique or lifestyle hotel, we grabbed a video camera and went out onto the streets of London to discover what the hotel guest really thinks.
Here's a brief teaser video (full results to be presented at conference)
Presented by Harrison Brown, managing director, Hotels.TV
Session Sponsored by Hotels.TV
Meet the owners /investors
A panel of active owner/investors in the sector talk about what they are looking for in a hotel deal.
Moderator: Jonathan Langston, managing director, TRI Hospitality Consulting
Billy Skelli-Cohen, head of hotel acquisitions and asset management, Mondrian at Sea Containers House, The Deerbrook Group
Robert Nadler, founder and chief executive, Nadler Hotels
Jeremy Robson, owner/operator, the Great Northern Hotel, King's Cross
Helen Gregorios-Pippas, co-owner, The Red Lion at Whittlesford Bridge and Holiday Inn Express Cambridge Duxford
15:00 - 15:30View profile
Results of Boutique Hotel News online marketing report, presented by Greenlight
Presented by Chris Bland, co-client services director, Greenlight
15:30 - 16:00View profile
Recruiting, retaining and motivating your staff
How to get the best out of your hotel's most important asset.
Presentation by Jonathan Raggett, managing director, Red Carnation Hotels
16:00 - 16:15
Supplied by Viaggi
How to find the right mix of web channels and establish the appropriate level of resource to promote your hotel online.
Moderator: David Taylor, director, 2010media
Nigel Huddleston, head of travel, Google
Renata Parolari Fernandes, founder and director, Five Star Magazine & Media
Aline Keuroghlian, head of PR and marketing, Mr & Mrs Smith
Judi Blakeburn, operations director, Watergate Bay Hotel
Breakout session: Boutique hotel design - effectively harnessing trends
How can boutique hotels effectively incorporate interior and exterior design trends to appear current while avoiding fads and fleeting fashions? Designers, architects and hoteliers discuss how to choose timeless designs with an enduring appeal.
Moderator: Chris Boulton, ceo, yoo
Lori Pinkerton-Rolet, director, Rooms-Service
Rebecca Tucker, director, Suna Interior Design
Julie Humphryes, owner, Archer Humphryes Architects
Meet the Leaders
A panel of the boutique and lifestyle hotel sector's leading players discuss the future of the industry.
Moderator: Russell Kett, Chairman, HVS London
Robin Sheppard, chairman, Bespoke Hotels
Gerard Greene, ceo, Yotel
Peter Taylor, chairman, The Townhouse Collection
Niki Leondakis, ceo, Commune Hotels & Resorts
17:45 - 18:00
18:30 - 22:30
Post conference London Travel Massive Event – you’re invited
As usual with Travel Massive, you’re invited to mix with industry professionals, bloggers, journalists, PRs and startups from across the travel industry, coming together for an evening of casual social networking.
If you have any questions, e-mail firstname.lastname@example.org, or contact him through twitter (@michaeleball). For updates make sure you keep an eye on the Travel Massive hashtag, #travelmassive. Be sure to follow @BoHoNews as well as hashtag, #bohosummit for updates on the Boutique Hotel Summit.