Day 1

• 15:30 - 18:30

  Tour of local boutique hotels

  Hotels to be visited:
  

  The Arch, London
  

  The Montcalm, Marble Arch
  

  No. Ten Manchester Street Hotel
  

  Limited to a maximum of 50 places and confirmed conference attendees only. Should you wish to secure your place(s) please email info@boutiquehotelsummit.com or call +44 (0)20 8340 7989

• 18:30 - 20:30

  

  Cocktail reception and business card swap

  An opportunity to meet your fellow delegates and take part in a fun, fast and furious networking exercise.
  

Day 2

• 08:00 - 08:30

  Boutique hoteliers breakfast gathering

  An opportunity for boutique and independent hoteliers to get together over breakfast to discuss the challenges affecting their businesses today.
  

• 08:00 - 08:30

  Registration and breakfast

  Exhibition area opens at 08:00
  

• 08:30 - 08:40

               View profile

  

  Welcome

  Piers Brown, publisher of BoutiqueHotelNews.com sets the scene for the day.
  

• 08:40 - 09:10

               View profile

  

  Keynote speech

  Niki Leondakis, CEO, Commune Hotels and Resorts
  

• 09:10 - 09:30

               View profile

  

  Boutique Hotel Case Study

  John Voigtmann, owner and general manager of La Bandita and La Bandita Townhouse hotels in Tuscany, Italy talks about the concept, delivery and operation of his properties.
  

• 09:30 - 10:15

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  The Game Changers

  How disruptive technologies are changing the rules for online sales and marketing

  Moderator: Piers Brown, publisher, BoutiqueHotelNews.com
  

  Panellists:

  Heather Leisman, managing director Europe, HotelTonight

  Preben Vestdam, managing director, HotelSwaps

  Nick Stafford, general manager, Escapes Europe at LivingSocial
  

  
  

• 10:15 - 11:00

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  GM focus: the right balance

  How can general managers provide the optimum mix of personal service and technology for their guests? With the advent of mobile and tablet concierge apps, what are the main challenges for boutique hotel GMs when it comes to offering the best possible service?

  Moderator: Charlie Osmond, founder, Triptease
  

  Panellists:

  Tim Butterworth, managing director, Cardola UK and Europe

  Grant Powell, general manager, The Arch London

  James Byrne, manager and owner, Eccleston Square Hotel
  

• 10:20 - 11:00

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  Breakout session: Getting to know your guest - before they arrive

  How can hotels deliver a "bespoke" experience for their guests by collecting information about them and tailoring the service they receive?

  Moderator: Branwell Johnson, acting editor, Marketing Week
  

  Panellists:

  Philip Newman-Hall, general manager and director, Le Manoir aux Quat'Saisons

  Anne Blackburn, customer experience director, Sidona Group

  Mark Chambers, group managing director, Eden Hotel Collection

  Joseph Kirtley, general manager, Belgraves - A Thompson Hotel
  

• 11:00 - 11:30

  

  Coffee break

  A chance to sample Nestle's Viaggi coffee
  

• 11:30 - 11:45

               View profile

  

  Working smarter for a competitive edge

  John McDonnell, president, international and COO of Patrón Spirits International, talks about how independent operators in both the hospitality and drinks sectors can use their strengths to effectively compete with global corporate players.
  

• 11:45 - 12:15

               View profile

  

  Results of International Boutique and Lifestyle Hotel Study 2013

  A summary of the key findings from the most comprehensive report published on the Boutique and Lifestyle Hotel Sector, commissioned by Boutique Hotel News and Hotel Analyst

  Presented by Andrew Sangster, editor, Hotel Analyst
  

  
  

• 12:15 - 12:25

               View profile

  

  Sustainable hotel amenities

  Victoria Lee, business development manager, EMEA of Concept Amenities, talks about how the company is working to create a truly sustainable amenity programme.

• 12:25 - 13:00

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  Revenue management

  A panel of experts debates one of the sector's key issues

  Moderator: Brenda Fields, founder, Fields & Company

  Cheryl Hawksworth, sales director UK and Ireland, IDeaS Revenue Solutions

  Andrew Ball, head of hospitality, haysmacintyre

  Graham Dungey, independent VP revenue management & digital strategy

  Kate Ciblik, revenue manager, The Cavendish, London

• 12:30 - 13:00

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  Breakout session: Social Media Masterclass - How to work with bloggers

  You will learn:-

  Techniques to target the best bloggers for your sector

  Best practice and how to get the most from bloggers
  

  The pros and cons of working with / without an outsourced agency

  How to agree expectations and ROI

  
  

  Moderator: Kevin May, Editor and Co-Founder, Tnooz
  

  Panellists:

  Nathalie Salas, writer and blogger, Boutique Hotel News and @perfectboutique

  Terry Lee, publisher and blogger, Live Share Travel

  Debbie Hindle, managing director, Four bgb

  
  

  
  

• 13:00 - 14:00

  Lunch break

  
  

• 14:00 - 14:15

               View profile

  

  What is a boutique hotel? The guest speaks

  With the industry split on the definition of a boutique or lifestyle hotel, we grabbed a video camera and went out onto the streets of London to discover what the hotel guest really thinks.

  Here's a brief teaser video (full results to be presented at conference)
  

  Presented by Harrison Brown, managing director, Hotels.TV

  Session Sponsored by Hotels.TV
  

• 14:15 - 15:00

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  
               View profile

  

  Meet the owners /investors

  A panel of active owner/investors in the sector talk about what they are looking for in a hotel deal.

  Moderator: Jonathan Langston, managing director, TRI Hospitality Consulting
  

  Billy Skelli-Cohen, head of hotel acquisitions and asset management, Mondrian at Sea Containers House, The Deerbrook Group

  Robert Nadler, founder and chief executive, Nadler Hotels

  Jeremy Robson, owner/operator, the Great Northern Hotel, King's Cross

  Helen Gregorios-Pippas, co-owner, The Red Lion at Whittlesford Bridge and Holiday Inn Express Cambridge Duxford
  

  
  

  
  

• 15:00 - 15:30

               View profile

  

  Results of Boutique Hotel News online marketing report, presented by Greenlight

  Presented by Chris Bland, co-client services director, Greenlight
  

• 15:30 - 16:00

               View profile

  

  Recruiting, retaining and motivating your staff

  How to get the best out of your hotel's most important asset.

  Presentation by Jonathan Raggett, managing director, Red Carnation Hotels
  

• 16:00 - 16:15

  

  Coffee break

  Supplied by Viaggi
  

• 16:15 - 17:00

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  Social Media

  How to find the right mix of web channels and establish the appropriate level of resource to promote your hotel online.

  Moderator: David Taylor, director, 2010media

  Panellists:

  Nigel Huddleston, head of travel, Google

  Renata Parolari Fernandes, founder and director, Five Star Magazine & Media

  Aline Keuroghlian, head of PR and marketing, Mr & Mrs Smith

  Judi Blakeburn, operations director, Watergate Bay Hotel
  

• 16:20 - 16:55

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  Breakout session: Boutique hotel design - effectively harnessing trends

  How can boutique hotels effectively incorporate interior and exterior design trends to appear current while avoiding fads and fleeting fashions? Designers, architects and hoteliers discuss how to choose timeless designs with an enduring appeal.
  

  Moderator: Chris Boulton, ceo, yoo

  Lori Pinkerton-Rolet, director, Rooms-Service

  Rebecca Tucker, director, Suna Interior Design

  Julie Humphryes, owner, Archer Humphryes Architects

  
  

• 17:00 - 17:45

               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  
               View profile

  

  Meet the Leaders

  A panel of the boutique and lifestyle hotel sector's leading players discuss the future of the industry.

  Moderator: Russell Kett, Chairman, HVS London
  

  Panellists:

  Robin Sheppard, chairman, Bespoke Hotels

  Gerard Greene, ceo, Yotel

  Peter Taylor, chairman, The Townhouse Collection

  Niki Leondakis, ceo, Commune Hotels & Resorts
  

• 17:45 - 18:00

  Closing remarks

  Piers Brown
  

• 18:30 - 22:30

  

  Post conference London Travel Massive Event – you’re invited

  Boutique Hotel Summit #bohosummit has teamed up with Travel Massive and the fantastic The Montcalm Hotel (@MontcalmUK), where the first drinks are free for those that arrive early.

  As usual with Travel Massive, you’re invited to mix with industry professionals, bloggers, journalists, PRs and startups from across the travel industry, coming together for an evening of casual social networking. 

  If you have any questions, e-mail michael@travelmassive.com, or contact him through twitter (@michaeleball). For updates make sure you keep an eye on the Travel Massive hashtag, #travelmassive. Be sure to follow @BoHoNews as well as hashtag, #bohosummit for updates on the Boutique Hotel Summit.